Return Policy
Last updated: October 25, 2025
Store Name: Aviva Atelier
Contact Email: contact.aviva.atelier@gmail.com
1. OVERVIEW
At Aviva Atelier, we want you to love every piece of jewelry you purchase from us.
If for any reason you are not satisfied with your order, you may be eligible to return it under the terms below.
2. RETURN ELIGIBILITY
To be eligible for a return:
- Your item must be unused, unworn, and in the same condition as when you received it.
- It must be in its original packaging, including jewelry boxes, pouches, or certificates if applicable.
- You must request the return within 7 days of delivery.
Please note that we cannot accept returns for the following:
- Earrings (for hygiene and safety reasons)
- Custom or personalized pieces
- Final sale or discounted items
3. RETURN PROCESS
To initiate a return, please email us at contact.aviva.atelier@gmail.com with:
- Your order number
- The reason for the return
- Clear photos (if the item is defective or damaged)
Once your request is reviewed and approved, we will send you the return instructions and the correct shipping address.
Do not send any items back without prior approval from our team.
4. RETURN SHIPPING COSTS
- Customers are responsible for the return shipping costs, unless the item was damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure your return is received safely.
5. RETURN INSPECTION
After receiving your return, our team will inspect the item to ensure it meets our return conditions.
You will receive a confirmation email once your return has been processed.
6. NON-COMPLIANCE
If a returned item shows signs of wear, damage, or alteration not caused by Aviva Atelier, the return may be rejected, and the item will be sent back to you at your expense.
7. CONTACT US
For any questions or assistance regarding your return, please contact:
📧 Email: contact.aviva.atelier@gmail.com
🏷️ Store Name: Aviva Atelier